Faq

Is Kratom legal?

Kratom is legal to purchase and possess in the USA and most countries in EU. However, a few states in the USA as well as some countries do have restrictions. You should inform yourself about local regualtions where you live. We will not ship Kratom to a jurisdiction where it is prohibited by law.

I am not familiar with Kratom, why so many types? Which is best?

There is a lot of confusion and misinformation about Kratom online. Many companies offer a wide variety of Red and Green leaf Kratom, but give all sorts of exotic names and claim the products to be vastly different in effect and where they are produced. This phenomenon has risen possibly out of a marketing strategy to entice consumers to one product instead of another. The fact is that since Kratom is not legal to sell in most of Souteast Asia, including Malaysia and Thailand, virtually all Kratom present in the market is actually grown in Indonesia. There are basically only two types of leaves, red and green. The red leaves differ only in that they have been matured longer. Mature green Kratom leaves are considered the best quality and most potent in alkaloids.

What is your customer satisfaction guarantee?

We stand behind the Kratom product we sell 100%. We know you will love them and the price we sell them out. Nevertheless, if for any reason you are dissatisfied, simply contact us to let us know. If we can fix the issue by sending you a new order, we will, otherwise we will ask you to send us back any unopened products, then we will simply refund your money in full, no further questions asked.

How does your price guarantee work?

We offer a 105% price guarantee. If you have find a similar Kratom powder, Kratom Capsules or Kratom Extract price to what we offer on our site, simply contact us with the link of the product page online. Upon verification, we will match the competitor price + take an additional 5% off. Note: Similar product means similar weight/size.

What type of shipping do you offer and how much does it cost?

We offer Standard Shipping, Priority Shipping and Express Shipping. Costs and average delivery times for these services can be found on our shipping info page. Orders over $49 are offered Free Standard Shipping or the equivalent of $6 discount if an alternate method is desired.

How I apply a coupon or get free shipping?

To apply a coupon code, including free shipping, simply insert the code and click APPLY on the cart page. Free shipping code is FREESHIP and will only work on purchase above $49.

What if I want to change my order after I have submitted it?

If you decide to change or cancel an order after submission, contact us by phone,email or chat as soon as possible. If the order has not shipped, we will gladly make the change. If it has shipped, we will work with you on placing a new order or having you return the products before refunding you.

What type of packaging do you ship in?

Your privacy is important to use, therefore we only ship in plain, discreet packaging.

Can I make a special order and get a deeper discount for quantities not offered in this site?

Absolutely, just contact us and let us know what quantity you need and we will arrange the best possible price for you on a special order.